Shipping Policy
Fast, reliable delivery to your door — across Nairobi and beyond.
Last updated: June 2025
Delivery Coverage
We deliver to all locations across Kenya. Orders are dispatched from our store in Nairobi.
Nairobi & Environs
Same-day or next-day delivery for orders placed before 12 noon.
Rest of Kenya
2 – 5 business days depending on your location.
Delivery Fees
Our delivery fee is a flat rate per delivery zone — the same regardless of your order amount. Very large or bulky orders that require special arrangements are quoted separately.
| Delivery Zone | Delivery Fee |
|---|---|
| Nairobi CBD & inner suburbs | KSh 200 |
| Greater Nairobi (outer suburbs) | KSh 300 |
| Rest of Kenya (upcountry) | From KSh 400 |
| Large / bulky orders (custom) | Quote on request |
Delivery fees shown are current rates and may be updated from time to time.
Order Processing
All orders are processed within 1 business day of confirmed payment. Orders placed on weekends or public holidays are processed the next business day. You will receive an SMS or email confirmation once your order has been dispatched.
Fragile & Heat-Sensitive Items
Perfumes, glass bottles and heat-sensitive products such as some creams and serums are packed with extra care. If anything arrives damaged or leaking, contact us within 24 hours of delivery with a photo and we will replace it.
Tracking Your Order
Once your order is dispatched, you will receive a tracking reference via SMS or email. You can also track your order by logging into your account and visiting the "My Orders" section.
Missed Deliveries
If no one is available to receive your order, our delivery partner will leave a note and attempt re-delivery the following business day. After two failed attempts, the order will be held at our store for up to 5 days before being returned. Re-delivery fees may apply.
Delays
Delivery timelines are estimates and may be affected by traffic, weather, or circumstances beyond our control. We will notify you promptly if your order is delayed. Aggies Outlook is not liable for delays caused by third-party courier services.